Primary Response Class Action Settlement

Welcome to the Primary Response Class Action Settlement Website!

If you were a security guard (including concierge), mobile security guard, dispatcher/communications operative, supervisor or mobile supervisor employed by Primary Response Inc. in the Province of Ontario, for the period from February 27, 2011 to January 15, 2018, save and except for those employed under a Collective Agreement, this Settlement may affect your rights.

On August 20, 2018, a class action lawsuit was commenced in the Ontario Superior Court of Justice by Kionna Horner (“Horner”) against Primary Response Inc. (“Primary Response”) and Garda Canada Security Corporation (“Garda”). The lawsuit alleges that Primary Response failed to pay wages and overtime owing to Class Members and made unlawful deductions for uniforms (“Class Action”).  The lawsuit addresses a period prior to the sale of Primary Response to Garda.

The parties reached an agreement to settle the class action. This settlement has been approved by the Ontario Superior Court of Justice.

The notice found under the Documents tab describes the settlement in greater detail, including who it applies to, the details of the settlement, and the process by which Class Members will be compensated.

Case Updates: RicePoint is currently reviewing claims. Once awards are determined, eligible Class Members will receive a Notification Letter via mail or email outlining their share of the Claim Fund. A Class Member who disputes their relative share must notify the Claims Administrator in writing within fourteen (14) days of the date of the Notification Letter. The Claims Administrator may reconsider and correct any errors identified by the Class Member within five (5) days of the receipt of the Class Member’s notification of dispute (e.g. if the Class Member’s relative share does not reflect that they applied and were eligible for all four issues). If the Class Member continues to dispute the Claims Administrator’s decision, such dispute shall be referred to an independent referee for a binding determination. The individual is responsible for paying the cost of the referee’s fee, not to exceed $75. The referee shall issue a written decision within ten (10) days, and is not required to provide reasons. The decision of the referee is final and not subject to any appeal.

Important Dates: 

Event Date
Opt Out Deadline November 20, 2020
Written Submission to the Court on the Settlement Deadline November 30, 2020
Approval Hearing December 15, 2020
Administration Form Deadline April 14, 2021