Primary Response Class Action Settlement

Welcome to the Primary Response Class Action Settlement Website!

If you were a security guard (including concierge), mobile security guard, dispatcher/communications operative, supervisor or mobile supervisor employed by Primary Response Inc. in the Province of Ontario, for the period from February 27, 2011 to January 15, 2018, save and except for those employed under a Collective Agreement, this Settlement may affect your rights.

On August 20, 2018, a class action lawsuit was commenced in the Ontario Superior Court of Justice by Kionna Horner (“Horner”) against Primary Response Inc. (“Primary Response”) and Garda Canada Security Corporation (“Garda”). The lawsuit alleges that Primary Response failed to pay wages and overtime owing to Class Members and made unlawful deductions for uniforms (“Class Action”).  The lawsuit addresses a period prior to the sale of Primary Response to Garda.

The parties reached an agreement to settle the class action. This settlement has been approved by the Ontario Superior Court of Justice.

The notice found under the Documents tab describes the settlement in greater detail, including who it applies to, the details of the settlement, and the process by which Class Members will be compensated.

Case Updates: Settlement payment mailings to eligible Class Members began October 14, 2021 and completed October 21, 2021. If your cheque is lost or not received you may contact the Claims Administrator to request a replacement. The Claims Administrator will mail relevant tax slips to Class Members who receive payment at a later date.

Important Dates: 

Event Date
Opt Out Deadline November 20, 2020
Written Submission to the Court on the Settlement Deadline November 30, 2020
Approval Hearing December 15, 2020
Administration Form Deadline April 14, 2021